Carol Tomé
Chief Executive Officer
As Chief Executive Officer of UPS since 2020, and a member of the Board since 2003
How a $100 loan started it all
It all started with $100
In 1907, two teenage entrepreneurs created what would become the world’s largest package delivery service. Starting in a Seattle basement with a $100 loan, Claude Ryan and Jim Casey opened the American Messenger Company.
The name and the look you know
In 1919, the company made its first expansion beyond Seattle to Oakland, California, where the name United Parcel Service debuted. That same year, the company painted the company’s cars its signature color brown, representing class, sophistication and professionalism.
No stopping this service
In 1953, UPS began common carrier operations, serving commercial and residential shippers in some cities including Chicago – the first city outside of California in which UPS offered this. The company also reintroduced air service (there was a badly-timed two-year venture started in 1929) offering two-day delivery to major East and West Coast cities. Like the first time, UPS shipments flew on regular commercial flights.
The ‘Golden Link’
In 1975, UPS became the first package delivery company to serve every address in the continental U.S. This incredible connection of service areas came to have an epic nickname within UPS – the ‘Golden Link.’ That same year, the company went abroad for the first time offering services in Toronto.
Leading the industry and connecting the world
As Chief Executive Officer of UPS since 2020, and a member of the Board since 2003, Carol Tomé leads the world’s premier package delivery and global supply chain management solutions company, and its team of approximately 460,000 UPSers. She is the architect of UPS’s Customer First, People Led, Innovation Driven strategy and is positioning UPS to be the premium small package provider and logistics partner for customers in more than 200 countries and territories.Carol Tomé
With an eye for creating a better and bolder UPS, Carol has strengthened the business’s network capabilities and supply chain infrastructure to meet the needs of its customers, focusing its package delivery activity in more profitable sectors and investing in its digital technologies. Over the last five years, Carol has transformed B2B segment profitability, while improving delivery volumes and efficiency with automated solutions. She has also positioned UPS to capture share of the fast-growing healthcare logistics sector.
Chief Executive Officer
No stopping this service
The ‘Golden Link’
In 1975, UPS became the first package delivery company to serve every address in the continental U.S. This incredible connection of service areas came to have an epic nickname within UPS – the ‘Golden Link.’ That same year, the company went abroad for the first time offering services in Toronto.
1985
Next day? No problem.
In 1985, UPS Next Day Air service became the first air delivery network to reach every address in the 48-contiguous states, Hawaii, and Puerto Rico. That same year, UPS began its first intercontinental air service between the U.S. and Europe.
Next day? No problem.
1988
An airline is born
In 1988, UPS won approval from the Federal Aviation Administration (FAA) to operate its own aircraft, launching UPS Airlines.
1989
It’s a big, beautiful world
After a decade of seeing its reach grow throughout the Americas and Europe, in 1989 UPS extended service to the Middle East, Africa, and the Pacific Rim. Currently UPS operates in more than 220 countries and territories across the globe.
A green new home
A green new home
In 1994, UPS moved its corporate headquarters to Atlanta with construction emphasizing energy efficiencies and an extensive tree protection and replacement program. The location at 55 Glenlake Parkway is still its current home. This year also saw the debut of UPS.com.
1999
A bold financial step
During the 1990s, UPS expanded its vision to become a true enabler of global commerce. This led, to the big step of going public for the first time on Nov. 10,
A new direction
Who doesn’t love the weekend?
After expanding its portfolio throughout the decade, UPS began offering Saturday ground delivery and Saturday pickup services. It was the first time in the company’s history, delivering shippers industry-leading Saturday choices.
2020
A new direction
Carol B. Tomé began her tenure as the 12th CEO of UPS on June 1, 2020, becoming the first female CEO in the company’s 113-year history.
Meet Our Leaders
Norman M. Brothers, Jr.
EVP & Chief Legal and Compliance Officer
Norman M. Brothers, Jr. is UPS’s Legal and Compliance Officer.
Nando Cesarone
EVP & President U.S.
Nando Cesarone serves as Executive Vice President (EVP) and President U.S. A member of the company’s Executive
Brian Dykes
EVP & Chief Financial Officer
Brian is Executive Vice President (EVP) and Chief Financial Officer at UPS. A member of the company’s
Darrell Ford
EVP, Chief Human Resources Officer and Chairman, The UPS Foundation
Darrell Ford serves as Executive Vice President (EVP)
Kate Gutmann
EVP & President International, Healthcare and Supply Chain Solutions
Kate Gutmann is Executive Vice President (EVP) and President International,
Matt Guffey
EVP & Chief Commercial and Strategy Officer
Matt Guffey serves as the Executive Vice President (EVP) and Chief Commercial and Strategy Officer at UPS
Bala Subramanian
EVP & Chief Digital and Technology Officer
Bala Subramanian serves as Executive Vice President (EVP) and Chief Digital and Technology Officer at UPS